Privacy Policy

Last Updated: January 2024

Brave Haven Financial Education Ltd ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information when you use our website and services.

Information We Collect

Information You Provide Directly

When you engage with our services or contact us, we may collect:

Name and contact details (email address, postal address)
Financial information you share during consultations (income, expenses, debts, savings)
Employment and professional information
Communication records including emails and session notes
Payment information for service fees

Information Collected Automatically

When you visit our website, we may automatically collect:

Device information (browser type, operating system)
IP address and approximate location
Pages visited and time spent on our site
Referral source (how you found our website)

How We Use Your Information

We use the information we collect to:

Provide and improve our financial education services
Communicate with you about appointments and services
Process payments and maintain financial records
Send relevant information about our services (with your consent)
Comply with legal and regulatory requirements
Analyse website usage to improve user experience

Legal Basis for Processing

We process your personal data based on:

Contractual necessity: To deliver services you have requested
Legitimate interests: To operate and improve our business
Consent: For marketing communications and non-essential cookies
Legal obligation: To comply with applicable laws

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

Service providers who assist our operations (payment processors, email services)
Professional advisors (accountants, legal counsel) when necessary
Regulatory authorities when legally required

All third parties are contractually obligated to protect your data and use it only for specified purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments
Staff training on data protection

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specifically:

Client records are retained for seven years after the end of our relationship
Financial records are retained as required by tax law
Marketing consent records are retained until consent is withdrawn
Website analytics data is retained for 26 months

Your Rights

Under UK data protection law, you have the right to:

Access your personal data and obtain a copy
Correct inaccurate or incomplete data
Request deletion of your data in certain circumstances
Restrict or object to certain processing activities
Data portability (receive your data in a structured format)
Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

International Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via our website or direct notification. The "Last Updated" date at the top indicates the most recent revision.

Contact Us

For questions about this privacy policy or to exercise your data rights:

Brave Haven Financial Education Ltd
42 Finsbury Square
London EC2A 1PX
Email: [email protected]

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF